Frequently Asked Questions
Everything you need to know about shopping with Red Aspen
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. Processing usually occurs within 1-2 business days from the time your order is placed.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return unopened products for a full refund or exchange.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select U.S. territories. We are working on expanding our shipping capabilities to international customers in the near future.
How can I track my package?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. All Red Aspen products are 100% cruelty-free and we do not test on animals at any stage of production.